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Remote Support
Remote Support Session
In the 'Remote Support' section of your Dashboard, you can schedule a live session with one of our support staff members for remote assistance.This service is exclusively available to customers who have purchased any of our Expert Advisors.To schedule a session, please follow these steps: 1. Click on Remote Desktop. 2. Select a date for your session. 3. Choose a time for your session. 4. Fill out the form with your AnyDesk ID and provide details on the assistance you need during the session and click "Schedule Event".You will receive a confirmation email once your session is scheduled.
At the scheduled time, please make sure AnyDesk is running and ready about 5 minutes before your session begins.
Anydesk Setup
At ValeryTrading, we use AnyDesk to provide remote assistance to our clients, ensuring you receive the support you need directly on your VPS or computer. For a detailed visual walkthrough, check out the following tutorial video:Click here to watch the videoSteps to Use AnyDesk for Remote Support:1. Check for AnyDesk on Your Device:a. If you’re using ValeryVPS, AnyDesk is pre-installed and available on your desktopb. If AnyDesk is not available, go to AnyDesk.com and navigate to the Downloads sectionc. Select the Windows version and download it2. Run AnyDesk:a. Once the download completes, run the downloaded file. AnyDesk doesn’t require a full installation or complex setup — it’s ready to use immediately3. Find Your AnyDesk Address:a. When AnyDesk opens, you’ll see a unique address displayed; this is the number you’ll need to provide when scheduling a support session on our websiteb. This address remains constant and identifies your device for remote access4. Prepare for Your Remote Support Session:a. Before scheduling a session, open AnyDesk and keep it running to ensure a smooth connectionb. When your support session begins, a pop-up window will appear showing the name of the team member who is assisting you5. End the Session Safely:a. Once the support session is complete, you can safely close AnyDesk.b. If prompted to install AnyDesk, choose “No” to ensure that it isn’t accessible again unless you open it manually